Brian always accommodates my personal needs and does what's needed to ensure my car is running well and I will be safe while on the road. His professional relationships with those who work in his field always help to keep the cost down and the repairs get done in a timely manner. While I do enjoy the friendly attention in the waiting room, Brian also has loaner cars. Brian and his crew do a great job and do what's needed without making you feel stupid, being a woman Brian has never talked down to me just given it to me striaght and explained all work being preformed professionally. I always recommend his shop.